Refund Policy
Understanding our refund policy for digital products. We're committed to customer satisfaction while maintaining fair policies for digital goods.
Refund Policy Summary
24-Hour Window
Refund requests must be made within 24 hours of purchase
Valid Reasons
Refunds only for technical issues or product defects
3-5 Business Days
Processing time for approved refunds
Important Notice
Due to the digital nature of our products (accounts, software licenses, subscriptions), all sales are generally considered final. Digital products cannot be "returned" in the traditional sense as they are delivered instantly and cannot be revoked once accessed.
However, we understand that technical issues may occur, and we're committed to providing fair solutions for legitimate problems.
Eligible for Refund
✓ Invalid Product Credentials
Account credentials provided don't work or have been changed by the original owner.
✓ Significantly Different Product
Product received is substantially different from what was described in the listing.
✓ Technical Delivery Issues
Technical problems on our end prevent you from receiving your digital product.
✓ Duplicate Purchase
Accidental duplicate purchase of the same product made within minutes.
✓ Payment Processing Error
Multiple charges for a single purchase due to payment system errors.
Not Eligible for Refund
✗ Change of Mind
Simply not wanting the product anymore after successful delivery.
✗ User Error
Purchasing wrong product, providing incorrect information, or misunderstanding product details.
✗ Third-Party Service Changes
Changes to external services (e.g., Netflix, Spotify) that affect your purchased account.
✗ Account Sharing Violations
Issues arising from sharing account credentials against the service provider's terms.
✗ Late Requests
Refund requests made more than 24 hours after purchase without valid technical reasons.
How to Request a Refund
Contact Support Immediately
Contact our support team within 24 hours of your purchase. Late requests may not be processed.
Provide Required Information
Include the following details in your refund request:
- Order number and purchase date
- Product name and description
- Detailed explanation of the issue
- Screenshots or evidence (if applicable)
- Steps you've taken to resolve the issue
Investigation Process
Our support team will investigate your request within 24-48 hours. We may:
- Verify the technical issue
- Attempt to resolve the problem first
- Check transaction records
- Contact you for additional information
Resolution & Processing
If your refund is approved:
- You'll receive email confirmation
- Refund processed to original payment method
- Processing time: 3-5 business days
- Bank processing may take additional 1-2 days
Alternative Solutions
Before requesting a refund, we may offer alternative solutions:
Product Replacement
Replace defective digital products with working alternatives.
Store Credit
Offer store credit for future purchases instead of cash refund.
Technical Support
Provide detailed guidance to resolve technical issues.
Product Exchange
Exchange for a different product of equal or lesser value.
Refund Processing Times
Note: Processing times may vary depending on your bank or payment provider. Additional processing time may be required during weekends and holidays.
Need Help with Refunds?
Our dedicated refund support team is here to help you with any questions or concerns.
refunds@auraflux.com
Phone
+880 1XXX-XXXXXX
Live Chat
Available 24/7